Selling Extras

Create as many Add-Ons to sell as you like

We offer the facility for you to upsell extras on top of the base cost of a booking, such as hampers, a charge for dogs, electrical hook-ups and fire-pit rental. We call them Add-ons and you are able to create as many as you like.

You can also use the Extra functionality as a fact-finding exercise on the booking process, not necessarily for a chargeable ‘thing’, such as asking your customer “What accommodation type are you bringing?” and giving them a free field to provide the answer, “Tent, caravan, motorhome, trailer tent, etc”.

Click on your initials on the top right hand corner of the page, and then 'Configuration'.


Next choose the Category and the Unit against which you would like to create the new Extra and click on Add Extra.

Details tab

Begin to create your Extra. Give it a name, an abbreviation, a description, set its visibility and its type. See the screenshot below for more advice.

  1. Make your add-on active when you are happy with how you’ve set it up

  2. Name your Extra

  3. Give it an abbreviation for reporting purposes

  4. This description will appear on the booking process along with the name you’ve given it above

  5. If your description is long you can enable the pop-up so that a ‘?’ appears next to the add-on on the booking process over which a customer can hover for more information

  6. Use these tick boxes to make your add-on visible online and in the admin area

  7. Choose whether you want your add-on to be a Tick Box, Number, Dropdown or a Per Person Extra. You could also ask a question instead of giving your add-on a Name, eg. “What accommodation type are you bringing?” and your customer a text field for them to give you their answer, eg. “Trailer tent”. You can also use the Heading to give a group of add-ons a title and Blank as a spacer to essentially style up your add-on section in the booking form

Rates tab

In order to make an Extra work, you must give it a rate – even if it’s free, in which case you’d have to put in a rate of £0.00.

Once you have clicked Add Rate, you will need to choose the type, set the date range, and the price in the pop-up. 

In this case, we have set a daily price of £2.00 for the rental of our fire-pit that applies for the whole calendar year.

Units tab

Apply your Extras to any number of units under the units tab.

Show Advanced Options

Make sure that you click on Show Advanced Options to set the final rules for your Extra

You will now see the following options:

Advanced Options Glossary

Mandatory: This will ensure the customer cannot move forward on the booking form unless this add-on has been populated.

Pre-ticked: This pre-selects the add-on. Sometimes used in conjunction with the mandatory setting. An example would be a security deposit add-on that’s mandatory and so already ticked and applied to the booking.

Discounted: Option used for Single Occupancy discount, where you would set the Party Member as 1. The rate you add is a normal price and the system will automatically discount the value.

Pet Friendly: If you tick this all pet relative add-ons will appear if a guest clicks ‘yes’ to the question ‘are you bringing a dog?’ in the booking process.

Collect Full Amount with Deposit: Takes the total cost of the add-on as collected within the deposit price. If you collect a deposit based on a percentage, this is added above the percentage value.

Exclude From Deposit (Percentage Calculation): The deposit will be collected against the base cost only.

Hidden From Summary: Used for informational add-ons and you don’t want the title and price to appear on the summary box.

Show for All Units: If you are not selecting a few of your units on the units tab, you can click this to make sure the add-on appears everywhere. If you see a duplicate add-on on your form, that’s probably because you’ve ticked some units and this setting – just choose all, or some.

Visible But Hide The Cost: Often used for add-ons that are informational with no price.

Hide if Not Chargeable: Hides the add-on if there is no price.

Show Additional Text Box: Adds a text box for the customer to add free text.

VATable: As default, all add-ons are non Vatable. If you have VAT enabled on your account, you’ll need to tick which add-ons are Vatable.

Zero Cost Display: You can choose various display options if the add-on is a zero cost.

Electric Hookup:  This will create a little thunderbolt symbol next to the booking on the Dashboard and Bookings list to indicate this add-on.

Show on Housekeeping Report: Will detail the add-on on the Housekeeping report. Please note that from August 2017, by default, this is now ticked as ‘on’. You can always untick it if you prefer.

Show On Reports: Tick if you want your add-ons to show on reports.

Exclude from OTAs: Removes the add-on from being seen from any OTA, such as

Party Size: The add-on will only appear if it meets the required member number stated here. For example, if you set this as 4, the add-on will appear when four or more party members are staying.

Length of Stay: Similar to above, the add-on will only appear when the booking reaches the length of stay required, eg. you only want to offer an add-on for a week stay, not short breaks.

Number Available: This makes the add-on a finite resource. For example, you may be renting fire pits and you only have 7 available. Bookings will continue to add the fire pits on any given date range until they run out.

Booking Agent: The add-on will only appear if one of your Agents are selected (back office only).