If you only want to send pre-arrival emails when the guest has paid in full, or when you've 'Confirmed' a booking, this is the article for you.
The pre-arrival emails are likely to be the last email correspondence before your guest arrives.
There are two pre-arrival templates you can use, in which there are the following core controllers for sending this email to the guest:
- The number of days before arrival
- Only Send If Opayo Authenticate & Authorise Payment In Place (read more on this feature, here)
- Do Not Send To Provisional Bookings
- Only Send If Balance Paid In Full
- Only Send If Booking Has Been Confirmed
On the last point, confirming the booking is something that's done when you receive an online booking only.
The online booking appears on the Dashboard at first entry. The internal process of 'confirming' a booking is just a way of you checking the online booking over and if you have this box checked on the pre-arrival email ('Only send if booking has been confirmed'), it will not fire out until the booking is confirmed.
Sounds obvious, but when you get that last minute online booking suddenly appearing - it's your opportunity to check it over before any vital information is sent out to the guest.
Head over to Configuration > Emails to make your selections on these controllers.
