Authorise an Authenticated Payment to handle security deposits in Opayo

How to use Opayao to authenticate a transaction through your account for security deposits

We have modified the Opayo payment gateway connection to allow your guests to authenticate a transaction through your account, which you are then able to authorise to receive the funds at a later date.

You can read more about this here.

If you would like to use this feature, you must first get in touch with Opayo to enabled this within your Payment Gateway and Merchant account. Once enabled, we can switch this feature on within your Anytime account.

Inviting your guest to authorise their card details

Head to Configuration > Emails. Here you will find a new email template called 'Security/Damage Deposit (request)'. Use this email template to invite the guest to your designated guest login area.

Screenshot 2021-03-17 at 13.07.09 

You can choose how close to the guest's arrival date you would like them to go and authorise their payment.

You can also control the Pre-Arrival email with this feature by ensuring this email does not go to the guest until they have logged in and authenticated their card. Just check the box 'Only Send If Opayo Authenticate & Authorise Payment In Place' with the pre-arrival setting. This can apply for both pre-arrival 1 and 2. 

Screenshot 2022-05-27 at 16.23.24

When your guest logs in, they will see the 'Authorise Security Deposit' button. This button will only appear within 30 days' of the guest arriving.

Screenshot 2021-03-17 at 16.48.51 

No money is physically collected at this point. The guest is presented by some words provided by Opayo with a link to Opayo's security policy, here. 

Screenshot 2021-03-17 at 13.51.58

The amount indicated in the image above is placed into your account by us. Let us know how much your security deposit is. This is a global setting across all units.

Once the guest hits continue, they are taken to the SagePay (Opayo) screen to enter in their card details.

Screenshot 2021-03-17 at 16.02.05

Once complete, you will be able to see that the authentication has taken place in the Booking Summary.

Screenshot 2021-03-17 at 16.05.05

If you need to collect a Security or Damage deposit, you have up to 90 days from the authentication date to collect up to 115% of the value recorded at the time of authentication.

To do this, go to your SagePay (Opayo) control panel, find the guest and press on the authorise link. You will need to follow the instructions given by SagePay (Opayo) at this point.

Screenshot 2021-03-17 at 16.09.07

You will need to manually communicate with the guest on what you are collecting as we have no automated email templates at this stage.