Guest unable to login

Guest unable to login. When your guest is not able to login to make or check their bookings


There may be a couple of things that may prevent your guest from logging in, either at the point of making another booking, or gaining access to the Customer Login area. 

There's a couple of things to check; 

  1. Whether there a duplicate email address stored in the customer records? Read our article here on how to check for duplicate email addresses in your account. 

  2. Is the email address still active? We can use our email verification service, Kickbox, to verify email address when they make their initial booking. We can check again whether this email address is active and receiving emails OK. 

  3. If it’s none of the above two, I’ll need to gather some help from my colleagues and take a closure look. Other than the guest’s email address, are you able to tell me whether they were trying to log in via a mobile phone or desktop?

Let us know the email address if you'd like us to check this out. 

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