Why is my guest unable to log-in?

Guest unable to login. When your guest is not able to login to make or check their bookings

There may be a couple of things that may prevent your guest from logging in, either at the point of making another booking, or gaining access to the Customer Login area. 

There's some things you can check.

1. Has your guest forgotten their password? Have they tried to reset it?

2. Does their guest record have their surname and postcode in place if they are trying to make a quick payment?

3. Is there a duplicate email address stored in the customer records? Read our article here on how to check for duplicate email addresses in your account.

4. Is the email address still active? We can use our email verification service, Kickbox, to verify email address when they make their initial booking. We can check again whether this email address is active and receiving emails OK.