Use 'Saved Replies' to communicate to guests

You can save a reply template with all the tokens you need to send a guest reply by email or SMS.

If you communicate with your guest within the Booking Summary, you will notice an area for 'saved replies'. This enables you to store multiple template. These templates can be used again for another guest. 

Whilst writing your message, tick the 'Save as Saved Reply' before you hit send and this will store a template on your account. 

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There is no limit to the number of Saved Replies you can have. If you need to remove any, select the template in view and click remove. Once removed, they are completely deleted from your account. 

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Tip 💡 You can use tokens in your saved replies like you would an automated email template. Here's some those for reference 

#booking_ref# - Booking Reference
#arrival_date# - Arrival Date
#departure_date# - Departure Date
#first_name# - First Name
#last_name# - Last Name
#unit# - Name Of Accommodation
#sub_unit# - Specific Name Of Accommodation (Pitch/Room)
#touchstay_link# - Touch Stay Guide Link (If Enabled)
#key_code# - Key Code

You can use Saved Replies for text messaging your guests as well. 

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