FAQs for Managing Your Bookings Post-Outage
We strongly recommend checking your payment provider or bank for any payments linked to bookings to ensure your availability remains up to date.
After a system outage, it's important to review and update your account to ensure accuracy. We strongly recommend checking your payment provider or bank for any payments linked to bookings to ensure your availability remains up to date.
Q: I have received a deposit payment for a booking, but the booking is not appearing in the software. What should I do?
A: First, check that any recent changes have been published. If the booking is still missing, manually re-enter it by locating the guest under the Guest tab and selecting Make Booking to restart the process. If you're unsure about the dates or unit booked, use the guest's contact details to confirm with them.
Q: A guest has made a payment, but it is not showing on their booking. How do I fix this?
A: Navigate to the Payments tab within the booking and manually add the payment. Be sure to backdate it to the correct date to maintain accurate records.
Q: My diary is not displaying the correct availability or colour codes. How can I refresh it?
A: If your diary view appears incorrect, please contact our support team, and we can refresh your diary for you.
Q: A third-party booking (e.g., Pitchup, Airbnb) has not transferred into Anytime. What should I do?
A: Manually add the booking into the software by:
- Entering the guest’s details and booking information.
- Selecting the correct Booking Agent from the dropdown menu.
- Adding the external reference number to ensure proper tracking once the system is fully restored.
Q: Will my bookings be imported from my iCal calendar?
A: Yes, iCal bookings should still be importing to your Anytime Booking account, and the availability should be sent in your outgoing iCal feeds.