--- title: Updating Your Account After a System Outage description: FAQs for Managing Your Bookings Post-Outage --- [Skip to content](https://knowledgebase.anytimebooking.co.uk/knowledge/updating-your-account-after-system-outage#main-content) English Show submenu for translations [![email-signature-anytime-logo-1.png\]](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/email-signature-anytime-logo-1.png?height=42&name=email-signature-anytime-logo-1.png)](https://knowledgebase.anytimebooking.co.uk/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://knowledgebase.anytimebooking.co.uk/knowledge/request-support) [Contact Support](https://knowledgebase.anytimebooking.co.uk/knowledge/request-support?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.anytimebooking.co.uk/knowledge?hsLang=en) 2. [FAQs](https://knowledgebase.anytimebooking.co.uk/knowledge/faqs?hsLang=en) # Updating Your Account After a System Outage ## FAQs for Managing Your Bookings Post-Outage   **We strongly recommend checking your payment provider or bank for any payments linked to bookings to ensure your availability remains up to date.** After a system outage, it's important to review and update your account to ensure accuracy. We strongly recommend checking your **payment provider or bank** for any payments linked to bookings to ensure your availability remains up to date. --- ### **Q: I have received a deposit payment for a booking, but the booking is not appearing in the software. What should I do?** **A:** First, check that any recent changes have been published. If the booking is still missing, manually re-enter it by locating the guest under the **Guest** tab and selecting **Make Booking** to restart the process. If you're unsure about the dates or unit booked, use the guest's contact details to confirm with them. --- ### **Q: A guest has made a payment, but it is not showing on their booking. How do I fix this?** **A:** Navigate to the **Payments** tab within the booking and manually add the payment. Be sure to **backdate it to the correct date** to maintain accurate records. --- ### **Q: My diary is not displaying the correct availability or colour codes. How can I refresh it?** **A:** If your diary view appears incorrect, please contact our support team, and we can refresh your diary for you. --- ### **Q: A third-party booking (e.g., Pitchup, Airbnb) has not transferred into Anytime. What should I do?** **A:** Manually add the booking into the software by: 1. Entering the guest’s details and booking information. 2. Selecting the correct **Booking Agent** from the dropdown menu. 3. Adding the **external reference number** to ensure proper tracking once the system is fully restored. ![Screenshot 2025-03-03 at 11.19.37](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/Screenshot%202025-03-03%20at%2011.19.37.png?width=688&height=251&name=Screenshot%202025-03-03%20at%2011.19.37.png) --- ### **Q: Will my bookings be imported from my iCal calendar?** **A:** Yes, iCal bookings should still be importing to your Anytime Booking account, and the availability should be sent in your outgoing iCal feeds.     - [Support and Help](https://knowledgebase.anytimebooking.co.uk/knowledge/support-and-help?hsLang=en) - [Change Log](https://knowledgebase.anytimebooking.co.uk/knowledge/change-log?hsLang=en) - [Bookings](https://knowledgebase.anytimebooking.co.uk/knowledge/bookings?hsLang=en#main-content) - [New Booking](https://knowledgebase.anytimebooking.co.uk/knowledge/bookings?hsLang=en#new-booking) - [Manage Bookings](https://knowledgebase.anytimebooking.co.uk/knowledge/bookings?hsLang=en#manage-bookings) - 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