Resetting your password

How the reset process works

No matter your role (user, guest, owner, or housekeeper), the password reset journey follows the same steps:

1. Request a password reset
   Select the “Forgot Password” option on the login page and enter your email address.
2. Check your email
   You’ll receive either an account-specific or a generic email containing a 6-digit verification code.  (Use this article to create your specific email)
3. Enter the verification code
   Input the 6-digit code into the required field on the reset screen.
4. Create a new password
   Once your code is verified, you’ll be prompted to set a new password.

Password requirements

To keep your account secure, your new password must meet the following criteria:

• At least 12 characters
• At least 1 uppercase letter
• At least 1 lowercase letter
• At least 1 number
• At least 2 special characters (e.g. ! @ # $ % ^ & * ( ) - _ = + ?)

Real-time password feedback

As you begin typing your new password, the system will guide you in real time:

• You’ll see which requirements have already been met
• Any missing elements will remain unchecked
• A progress indicator will show how close you are to meeting all criteria

This helps you quickly create a strong, compliant password without guesswork.

Final step

Once all requirements are met and your passwords match, simply select “Reset Password” to complete the process.