--- title: Can I pay for a faster system change or help with my account? description: Find out how to request paid support or product changes through our Professional Services and Account Administration options. --- [Skip to content](https://knowledgebase.anytimebooking.co.uk/knowledge/request#main-content) English Show submenu for translations [![email-signature-anytime-logo-1.png\]](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/email-signature-anytime-logo-1.png?height=42&name=email-signature-anytime-logo-1.png)](https://knowledgebase.anytimebooking.co.uk/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://knowledgebase.anytimebooking.co.uk/knowledge/request-support) [Contact Support](https://knowledgebase.anytimebooking.co.uk/knowledge/request-support?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.anytimebooking.co.uk/knowledge?hsLang=en) 2. [Support and Help](https://knowledgebase.anytimebooking.co.uk/knowledge/support-and-help?hsLang=en) # Can I pay for a faster system change or help with my account? ## Find out how to request paid support or product changes through our Professional Services and Account Administration options. #### Need Something Actioned Now? We’ve Got You Covered Sometimes you want something done a little faster than our product roadmap allows — or you’d just prefer not to do it yourself. That’s where our **Professional Services** and **Account Administration Support** come in. Whether it’s a bespoke change to the platform, help setting up your account, or a technical update you’d rather outsource to our team, we can offer that extra support as a paid service. ### When to Use This Service You might want to use this service if: - You’ve requested a feature and can’t wait for it to go through the usual product development timeline. - You need a one-off platform tweak to better suit how your business operates. - You’d prefer us to carry out an admin task in your account that you could do yourself, but you’re short on time. - You want to make a change to how your guest-facing pages or booking journey works. - You need help integrating with third-party software or APIs. ### What It Covers We offer two levels of paid support depending on the nature of the request: #### ✅ Professional Services (£150 per hour + VAT) For requests that involve changes to the software, such as: - Custom development (e.g. new configuration switches, booking journey changes) - Website widget adjustments - Third-party API integrations - Small product feature requests brought forward on our roadmap All professional services become part of the Anytime Booking ecosystem, though we’ll add switches if it’s a specialised request for your setup. #### ✅ Account Administration Support (£50 per hour + VAT) For things like: - Helping configure or restructure your account - Importing or editing bulk data - Creating templates or automations - General admin tasks you’d prefer us to handle ### How It Works 1. **Get in touch with our Support Team** via your normal channels. 2. If your request qualifies for a paid service, we’ll connect you with the right person to scope it out. 3. You’ll receive a quote for approval before any work begins, including an estimated time and cost. 4. Once signed off, we’ll invoice you for 50% upfront, and we’ll schedule the work with our team. 5. We’ll update you as the work progresses and let you know once it’s complete. ### A Quick Note on Feasibility While we do our best to accommodate requests, we reserve the right to decline any work that: - Falls too far outside the scope of what Anytime Booking is designed to do - Doesn’t align with our core platform or technology stack - Can’t be prioritised due to current capacity (e.g. if our development or admin teams are fully booked) If that’s the case, we’ll always explain why and, where possible, suggest an alternative approach or workaround. 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