Pre-arrival email

Details of the different functions within the pre-arrival email

• Switch on this email = once switched on it will allow the email to send (after 'save' is selected at the bottom of the email message).
• Attach Additional PDF document = allows you to attach 1 document to the email (there are size specifications). 
• Apply to all units in the category = email will apply to all in that specific category. 
• Apply to all units in all categories = email will switch on across the whole site. 
• Send X days before arrival = email will automatically send to your guest at the days set, providing other rules of the pre-arrival email are met. Please note, if left as 'Select' it will not send out automatically, but you can push this out manually to a guest from the 'email' tab within their booking.
• Only send if security/damage deposit is in place = If you have authenticate and authorise enabled with Stripe or Opayo this function is possible. This will only send the pre-arrival if the guest has authorised their card.
• Do not send to provisional bookings = if no payment has been made on a booking the guest will not receive the automated email. 
• Only send if balance paid in full = email will only send if the balance has been fully paid. 
• Only send if booking has been confirmed = the email will only send if the booking has been confirmed by you on the Dashboard or on the manage bookings list.