What to do if you receive a Webhook Notification email from Pitchup
Troubleshooting the Pitchup Bookings Integration with Anytime Booking: A Step-by-Step Guide
As with any connection between two separate software platforms, occasional errors may occur. This can be the case between Pitchup and Anytime Booking and the transfer of bookings between us. When an error happens it's essential to have a clear understanding of how to troubleshoot and resolve these errors efficiently.
Connection Error Handling:
When a connection error arises between Pitchup and Anytime Booking, Pitchup will retry sending the bookings on a regular basis until successful transmission is achieved. However, in cases where multiple unsuccessful attempts occur, Pitchup triggers a Webhook Notification email to alert you of the issue. This does not always mean a booking has failed to be received from Pitchup though, but is an indicator of the number of times the booking insert has been attempted by Pitchup.
Your notification will look something like this:
What to do if you receive this email from Pitchup:
To verify the status of your connection and address any failed bookings, follow these simple steps:
-
Navigate to Your Pitchup Account: Access your Pitchup account and proceed to the Bookings Tab.
-
Identify Failed Connections: In your list of Pitchup bookings, keep an eye out for entries marked with a red link.
This indicator signifies a failed connection attempt. -
Cross-Reference with Anytime Booking: Take note of the Pitchup reference associated with the booking showing the red link. Then, switch to your Anytime Booking account.
-
Search for the Booking: Use the Pitchup reference to search for the corresponding booking in your Managed Bookings list in Anytime Booking.
Resolving Missing Bookings:
Upon locating the booking within Anytime Booking, assess the situation:
-
Booking Found: If the booking appears in your Anytime Booking account, no further action is necessary. The integration is up to date, and the booking is successfully synced.
- Multiple bookings found: If the search shows multiple bookings with the same Pitchup reference, delete any duplicates. Duplicate bookings sometimes can occur because Pitchup will build up a backlog of booking insert retries that need to be processed into Anytime. When Anytime's software tells Pitchup it is ready again, the same booking can be sent to Anytime multiple times and at the same time.
-
Booking Missing: In the event that the booking is not present in your Anytime Booking account, take the following steps to rectify the issue:
-
Utilise Dashboard Widgets: Use Anytime Booking's Dashboard widget to search for and locate the missing booking in your system.
-
Contact Support: If the booking is still not appearing, promptly contact our customer support. Provide us with the Pitchup reference associated with the missing booking and we will do what we can to get the booking into your Anytime account.
-
Conclusion:
By promptly addressing and resolving connection errors, you can minimise disruptions and streamline your booking management process. Remember to periodically check the status of your connections and take proactive measures to address any issues that arise, ensuring smooth sailing in your operations.