Merchant account requirements: terms and conditions

Adding Terms and Conditions to your Anytime Booking account

Every merchant account has different requirements but your merchant banking provider will normally require you to place your Terms and Conditions and Privacy Policy on your website in order for you to be compliant with your merchant banking contract.

The booking process requires the customer to tick a box to say they agree and accept the terms and conditions of the booking on step 3 of the booking process in order to proceed.  An example is shown here:

Your page is located here:

Although the Terms and Conditions appear on this page of the Booking System, please ensure the Terms and Conditions also appear on your website.

We recommend including a section on website accuracy and online booking into your Terms and Conditions if you haven’t already done so (see example below).

We would recommend putting links of this nature in your website footer.

Example of Terms and Conditions

Terms of your booking

The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.

Each property has a maximum occupancy number, which you must stick to.

Any booking of three or more people of the same sex will need the owners’ agreement before a booking is made (unless they are members of the same family, but from different generations).

We reserve the right to refuse a booking, but of course treat everyone equally and fairly.

The property is let strictly for holiday use and no ‘right to remain’ exist for the guest or anyone in the party.

We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.

Neither [name of company] nor the owner shall be held responsible or liable for any loss or damage suffered by you or members of you party.

Website accuracy

Whilst every care is taken to ensure that the details in this website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control.

While we do our best to ensure that all offer information is up to date and accurate, very occasionally some advertised short breaks in certain accommodation may not always be available on all the dates advertised. Please enquire when booking.

Online Booking

Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your holiday if payment is not received within 7 working days.

All communications are sent via an automatic email server and rely on a valid email address being supplied. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc. If contact information is incorrect. We will make every effort to supply you with the relevant booking confirmations and receipts.

Communicating with you

We carry out most communication with you by email. We tend to phone only in emergency or if we can’t get you by email. We’ll keep your details on record, but only basic information will be passed on to housekeepers (name and emergency phone number). We promise never to pass information on to other companies. We will only email offers and updates about [name of company] a few times a year, and of course we’ll take you straight off our mailing list if you ask us to.

 How to pay

All payments need to be made in pounds sterling.

At the time of booking you can either:

Pay in full, including the returnable security deposit and any extras you have requested.

Or, as long as the start of your holiday is more than 56 days away, you can opt to pay 15% of the full amount to secure the booking, and pay the balance 56 days in advance of your stay. We regret that it is not possible to send a reminder. Failure to pay the full balance by the due date may be treated as a cancellation.

The easiest way to pay for your holiday is online, through our secure payment system provided by [eg. SagePay]. If you pay by credit card, your card provider may charge you a fee, but there is no fee for paying by debit card.

We will notify receipt of all payments, by email. It is also possible to pay by cheque, please enquire.

 Returnable security deposit

Our guests tend to be careful and we appreciate this very much. Sometimes accidents happen, and we ask that you let us know about any accidental breakages straight away (by phone, text or email) so that we can arrange repairs/replacements before the next guests arrive. Please don’t try to fix things yourselves (for example washing throws or curtains which can, and do, shrink) – we’d rather know, and deal with things later.

We ask for a £100 security deposit which we return to you within 10 days of your stay, by re-crediting it to your credit or debit card. In the unlikely event of there being damages or breakages we will notify you of any deductions first (don’t worry, we are not picky about little accidents like broken glasses!). You are liable for the full cost of any damage caused to, or within, the property, during the rental period. The deposit does not limit your liability for damages in excess of this amount.


In the very unlikely event that the property you have booked becomes unavailable or unsuitable for your holiday for reasons beyond our control, we will make every reasonable effort to arrange suitable alternative accommodation. If this is not possible, or is not acceptable to you, all rental monies paid in advance will be refunded in full and you will have no further claim against Forever Cornwall Limited, or the owner of the property.

 The property description 

We make every effort to describe properties and facilities as accurately as possible, and to keep information up-to-date, and work closely with owners to ensure this. Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description.


We take pride in our accommodation, and maintain facilities to a high standard, however sometimes things do break down or malfunction. Please let us know straight away, by phone, text or email if something isn’t working, and we will make every effort to sort it out straight away.


If you have to cancel, the following charges will be made:

0 – 13 days from holiday start date 100% of accommodation cost
14 – 27 days from holiday start date 75% of accommodation cost
28 – 55 days from holiday start date 60% of accommodation cost
56 days or more from holiday start date, we will refund any monies paid, and charge a £50 administration fee only.

We will return the security deposit, in full, in all cases.

 Changeover days

Please note that all changeovers are on Fridays or Saturdays unless stated otherwise. If you are visiting for a short break or long weekend we will make special arrangements for you.

 Arrival and departure times

We request that you arrive at or after 3:00pm on the first day of your stay, and depart by 10:00am on the last day. This is to make sure that our housekeepers have enough time to prepare for the next guests.


We love dogs but respect the fact that not everyone does. Most of our properties are ‘dog-friendly’ but please note that some are not. This is clearly stated on the website. Properties that are ‘dog friendly’ have wooden or stone floors downstairs, but we do ask that dogs are not allowed in bedrooms or upstairs in any of these properties, and that they are kept off sofas and armchairs.

Obviously you will pick up after your dog at all times and will take exceptional care to check garden areas when you leave! We request dog stays must be notified at the time of booking (it’s part of the online booking process). We make a charge of £25 per dog to cover additional cleaning.


We have a no smoking rule at all properties. We ask you not to smoke inside any property please including sheds and outbuildings, and to clear any smoking litter outside.

 Safety and security during your stay

Some of our properties have trees, ponds, rope swings or other garden features. Some are near beaches, cliffs or rivers. Some are old/traditional and may have narrow, uneven, or un-banistered staircases. Some have open fires and/or wood-burners. All are equipped with sharp kitchen knives. Please have fun, but also be aware of the risks and supervise and advise children accordingly. We cannot take responsibility for injury however caused.

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