--- title: "Housekeepers: Agency" description: How to add a housekeeper, how to notify a housekeeper and additional notification tools. --- [Skip to content](https://knowledgebase.anytimebooking.co.uk/knowledge/housekeepers-within-an-agency#main-content) English Show submenu for translations [![email-signature-anytime-logo-1.png\]](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/email-signature-anytime-logo-1.png?height=42&name=email-signature-anytime-logo-1.png)](https://knowledgebase.anytimebooking.co.uk/knowledge?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Contact Support](https://knowledgebase.anytimebooking.co.uk/knowledge/request-support) [Contact Support](https://knowledgebase.anytimebooking.co.uk/knowledge/request-support?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledgebase.anytimebooking.co.uk/knowledge?hsLang=en) 2. [Configuration and Settings](https://knowledgebase.anytimebooking.co.uk/knowledge/configuration-and-settings?hsLang=en) 3. [Agencies](https://knowledgebase.anytimebooking.co.uk/knowledge/configuration-and-settings?hsLang=en#agencies) # Housekeepers: Agency ## How to add a housekeeper, how to notify a housekeeper and additional notification tools. **ADDING A HOUSEKEEPER** If you are a holiday let agency and you would like your housekeepers to view more or less areas of your Anytime Booking account like an Owner can, you will need to start using the Housekeeper (Agency) user type. Head to **Owners \> Housekeepers ![Screenshot 2025-01-27 at 12.15.38](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/Screenshot%202025-01-27%20at%2012.15.38.png?width=688&height=253&name=Screenshot%202025-01-27%20at%2012.15.38.png)** You can add a new housekeeper here, or edit an active housekeeper by double clicking into the user. [![Screenshot 2025-01-27 at 12.17.00](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/Screenshot%202025-01-27%20at%2012.17.00.png?width=688&height=71&name=Screenshot%202025-01-27%20at%2012.17.00.png)](https://downloads.intercomcdn.com/i/o/339594476/2793f42f8949e48e95950d3a/Screenshot+2021-05-20+at+15.56.14.png)  **Details:** This stores housekeeper information such as *first name, last name, phone number, address and email.* **Notes:** You can store a note against the housekeeper here. **Log-in Access:** You can edit the housekeepers username and password. **Settings:** What would you like your Housekeepers to view when logged in? There are a list of options that you can add to the user.  ![Screenshot 2025-01-27 at 12.19.50](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/Screenshot%202025-01-27%20at%2012.19.50.png?width=688&height=417&name=Screenshot%202025-01-27%20at%2012.19.50.png) **Units:** Which properties does your housekeepers need access to? Properties assigned to the user not only allow log-in access to view their information, but it will also allow the housekeeper to receive email notifications about the property, once the emails are switched on.  **Change Log:** Any changes to the users settings will be stored here.  **EMAIL NOTIFICATIONS TO HOUSEKEEPERS** There are three emails that can be switched on and edited for housekeeper communication. These are: **1. Housekeeper notification (new)** Notify the housekeeper of a new booking. **2. Housekeeper notification (amend)** Notify the housekeeper if a booking has been amended. **3. Housekeeper notification (cancelled)** Notify the housekeeper if a booking has been cancelled.  **Please note:** by default this emails are not sent automatically. You will manually have to send these from within the booking. Please read below to find out how to automate this. **HOW TO NOTIFY HOUSEKEEPERS AUTOMATICALLY** Head over to Configuration \> Units (under Site Setup) Tick the 'Notify Owner/Housekeeper By Email' box. ![Screenshot 2025-01-29 at 12.29.57](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/Screenshot%202025-01-29%20at%2012.29.57.png?width=688&height=306&name=Screenshot%202025-01-29%20at%2012.29.57.png) **Please** **Note:** When an **online** booking is made and payment is received, this checkbox will automatically send email notifications to both the Owner and the Housekeeper. For all other scenarios, manual notification to the Owner or Housekeeper will be required.  Please note: housekeeper notifications will not send out automatically for bookings made by the owner within your Owner Portal. You can check the status of the email under each booking \> Emails. ![Screenshot 2025-01-29 at 12.32.47](https://knowledgebase.anytimebooking.co.uk/hs-fs/hubfs/Screenshot%202025-01-29%20at%2012.32.47.png?width=688&height=124&name=Screenshot%202025-01-29%20at%2012.32.47.png) **Update💡** This feature is under consideration for an update that will enable separate automatic notifications for Owners and Housekeepers. If you have any feedback on its functionality, please submit a ticket **[here](https://share.hsforms.com/1u_i8-hTJTxqBEVQ3z5PiaAbvfnj?__hstc=58503797.678d2a5a7d7b14771830b88a2f575954.1736336940460.1738146239162.1738152761574.15&__hssc=58503797.11.1738152761574&__hsfp=2586932413).**    - [Support and Help](https://knowledgebase.anytimebooking.co.uk/knowledge/support-and-help?hsLang=en) - [Change Log](https://knowledgebase.anytimebooking.co.uk/knowledge/change-log?hsLang=en) - [Bookings](https://knowledgebase.anytimebooking.co.uk/knowledge/bookings?hsLang=en#main-content) - [New Booking](https://knowledgebase.anytimebooking.co.uk/knowledge/bookings?hsLang=en#new-booking) - [Manage Bookings](https://knowledgebase.anytimebooking.co.uk/knowledge/bookings?hsLang=en#manage-bookings) - [Diary](https://knowledgebase.anytimebooking.co.uk/knowledge/diary?hsLang=en) - [Reports](https://knowledgebase.anytimebooking.co.uk/knowledge/reports?hsLang=en#main-content) - [Owners Reports](https://knowledgebase.anytimebooking.co.uk/knowledge/reports?hsLang=en#owners-reports) - 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