Amend a Booking

Amending making changes to a guest booking

There are many reasons why you might want to amend a booking – your customer may want to change the dates they’re staying, the duration of their stay or how many party members are coming.

Firstly select 'Manage Bookings' on your navigation bar.

Then enter the customer’s name or the booking reference number into the box next to Search and the search will draw back results.

 

After this you must then click on the booking and click the green button ‘View Booking'.

You will then be taken into the booking to a page similar to the one below:

Screenshot 2021-07-02 at 06.47.16

You should then click Make Changes which is located at the top right of the screen.

Once you have done this you can make the amendments you wish to your customer booking!

Please note: If you are changing the price of the booking you must reset the costs by

clicking the small ‘Save’ button next to the price as well as the ‘Save Changes’ button at the top right of that screen.

If you're amending the Arrival and Departure Dates, please make sure you have availability to do so on that Unit and Specific Unit beforehand. When you change the length of stay click the rotating arrows next to the Base Cost and the price will be updated to the new pricing. Then 'Save Changes'. You will also have the option here to Notify the Customer once you've amended the booking.

Once you have made any changes, a Save Changes button will appear at the top right of the screen, make sure you click that.