Connect with Airbnb (API) - Troubleshooting Airbnb Sync Issues

If your Airbnb calendar isn't syncing correctly after assigning units in Anytime Booking, there may be a few reasons causing the issue. Please review the following points to help resolve common syncing problems:

Common Issues with Solutions below
Q.

1. Unintended Calendar Block-Offs

   • If there were any manual blocks in Airbnb before connecting to Anytime, they won’t be automatically removed.

   • You’ll need to either remove these blocks directly in Airbnb or remember these dates are closed for Airbnb bookings

2. Minimum Night Stay Not Set to 1 in Airbnb

   • Set the minimum night stay to 1 in your Airbnb listing settings.

   • Anytime Booking can only override this setting with your defined rates and rules if it is set to 1.

3. Blocking Dates in Airbnb While Keeping Them Open in Anytime

   • If you need specific dates blocked in Airbnb but still want them available in Anytime, you must manage these directly in Airbnb.

   • Alternatively you can set the Airbnb open period to be 3,6,9,12 months ahead- anything beond this point will be unavailable

4. Discounts Not Syncing

   • Discounts created in Anytime Booking (e.g., Last Minute or Early Bird) are not sent to Airbnb.

   • To add discounts, go to your Airbnb listing and apply them manually using Airbnb’s built-in discount tools for Early Bird or Last Minute. Promotions are not available.
     
     

5. Listing not connecting and displaying Controlled by Airbnb

   We can only control listings that are owned and primarily hosted by the connected Airbnb account. Listings where the connected account is only a co-host cannot be controlled.

6. Reconnecting to Airbnb

           If I have been asked to reconnect to Airbnb what do I need to do? 

A.
1.How to Troubleshoot unintended calendar block-offs

1. Log into your Anytime Booking account.

2. Go to Configuration > Airbnb.

3. Click on Settings for the relevant listing.

4. Temporarily set ‘Controlled From’ to Airbnb.

5. Log into your Airbnb account and:

   • Remove any unintended block-offs.

   • Confirm or change your minimum night stay.

   • Apply discounts as needed.

6. Return to Anytime Booking and set ‘Controlled From’ back to Anytime Booking.

7. Your rates and availability will be automatically re-sent to Airbnb.

8. After a few minutes, check your Airbnb calendar to confirm the updates have synced correctly.

5.Removing a Previous Software Connection in Airbnb

If you had previously connected a different channel manager or software to your Airbnb account, it may interfere with the current connection.

To remove a previous connection:

1. Log into your Airbnb account.

2. Navigate to Account Settings > Privacy & Sharing.

3. Under Connected Apps, find your former software provider.

4. Click or tap Remove Access.

If you've followed these steps and your Airbnb calendar still isn't updating correctly, feel free to reach out to our support team for further assistance.

6.Reconnecting to Airbnb

If you need to reconnect your Airbnb integration, follow the steps below:

1. Open Anytime and Airbnb in separate browser tabs.
2. Re-authorise the Airbnb connection.
3. Once the connection has been successfully re-established, ensure that all units are correctly assigned.
4. Allow a few minutes for the synchronisation to complete before checking your guest-facing Airbnb listings.
5. Verify that pricing and availability are displaying correctly on Airbnb.

Note: If you have a large number of listings to assign, the synchronisation process may take longer than a few minutes. Please allow sufficient time for all updates to be reflected before carrying out any further checks.
Also you will need to manually add any failed bookings with their Airbnb ref.