Airbnb
      Back to home
      1. Knowledge Base
      2. Connections
      3. Airbnb

      Connect with Airbnb (API) - Troubleshooting Airbnb Sync Issues

      Here are a few points if you're having a few issues.

      If your Airbnb calendar isn't syncing correctly after assigning units in Anytime Booking, there may be a few reasons causing the issue. Please review the following points to help resolve common syncing problems:

      Common Issues and Solutions

      1. Unintended Calendar Block-Offs

        • If there were any manual blocks in Airbnb before connecting to Anytime, they won’t be automatically removed.

        • You’ll need to either remove these blocks directly in Airbnb or remember these dates are closed for Airbnb bookings

      2. Minimum Night Stay Not Set to 1 in Airbnb

        • Set the minimum night stay to 1 in your Airbnb listing settings.

        • Anytime Booking can only override this setting with your defined rates and rules if it is set to 1.

      3. Blocking Dates in Airbnb While Keeping Them Open in Anytime

        • If you need specific dates blocked in Airbnb but still want them available in Anytime, you must manage these directly in Airbnb.

        • Alternatively you can set the Airbnb open period to be 3,6,9,12 months ahead- anything beond this point will be unavailable

      4. Discounts Not Syncing

        • Discounts created in Anytime Booking (e.g., Last Minute or Early Bird) are not sent to Airbnb.

        • To add discounts, go to your Airbnb listing and apply them manually using Airbnb’s built-in discount tools for Early Bird or Last Minute. Promotions are not available.

      How to Troubleshoot and Sync Your Listing Properly

      1. Log into your Anytime Booking account.

      2. Go to Configuration > Airbnb.

      3. Click on Settings for the relevant listing.

      4. Temporarily set ‘Controlled From’ to Airbnb.

      5. Log into your Airbnb account and:

        • Remove any unintended block-offs.

        • Confirm or change your minimum night stay.

        • Apply discounts as needed.

      6. Return to Anytime Booking and set ‘Controlled From’ back to Anytime Booking.

      7. Your rates and availability will be automatically re-sent to Airbnb.

      8. After a few minutes, check your Airbnb calendar to confirm the updates have synced correctly.

      Removing a Previous Software Connection in Airbnb

      If you had previously connected a different channel manager or software to your Airbnb account, it may interfere with the current connection.

      To remove a previous connection:

      1. Log into your Airbnb account.

      2. Navigate to Account Settings > Privacy & Sharing.

      3. Under Connected Apps, find your former software provider.

      4. Click or tap Remove Access.

      If you've followed these steps and your Airbnb calendar still isn't updating correctly, feel free to reach out to our support team for further assistance.